Errors on using Panopto recorder on Mac

There is a few Panopto issues with the latest releases of OSX, Keynote and PowerPoint.

Problem #1: On OSX 10.11 (El Capitan), some users may experience a false positive error message of “Problem with video capture. No video is being recorded. Check your camera.”

Problem #2: On all versions of OSX, some PowerPoint 2016 users may receive an “Additional permissions are required to access the following file” prompt. This prompts the user to change the file level permissions to allow access to the .pptx file.

Problem #3: On all versions of OSX, all Mac recordings that capture Keynote 6.6 files will fail to upload.

Workaround/Resolution for problems #1, #2, and #3: For existing Mac Recorder installations, upgrade to the latest version of the Mac Recorder. Please find the installation guide by clicking here.

Problem #4: PowerPoint 2016, 2015, 2014 and the trial versions are not compatible with the Panopto Mac Recorder.

Workaround/Resolution: Users must use a non-trial version of PowerPoint 2016. If users have version 15.14, they must upgrade to 15.15 (or higher) which can be downloaded here.